Terms & Conditions

Last Updated: January 2025

1. Agreement to Terms

By accessing and using the Premium White Goods Store website (whitehouseappliances.com), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or purchase our products.

2. Definitions

• "We," "Us," "Our" refers to Premium White Goods Store
• "You," "Your" refers to the user or customer
• "Website" refers to whitehouseappliances.com
• "Products" refers to white goods and home appliances offered for sale
• "Services" refers to all services provided through our website

3. Use of Website

3.1 Eligibility

You must be at least 18 years old to make purchases on our website. By placing an order, you represent that you are of legal age and have the authority to enter into these Terms.

3.2 Account Responsibilities

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and complete information

3.3 Prohibited Uses

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Collect information about other users
• Transmit viruses or malicious code
• Impersonate any person or entity
• Use automated systems to access the website without permission

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However:

• Product images are for illustration purposes and may differ slightly from actual products
• We do not warrant that product descriptions are error-free
• We reserve the right to correct any errors or inaccuracies
• Colors may vary depending on your display settings

4.2 Product Availability

All products are subject to availability. We reserve the right to:

• Discontinue any product at any time
• Limit quantities available for purchase
• Refuse or cancel orders at our discretion

4.3 Pricing

All prices are listed in British Pounds (GBP) and include VAT unless otherwise stated. We reserve the right to:

• Change prices at any time without notice
• Correct pricing errors
• Cancel orders placed at incorrect prices

5. Orders and Payment

5.1 Order Process

When you place an order:

• You make an offer to purchase the product(s)
• We send an order confirmation email (not acceptance of your offer)
• We accept your offer when we dispatch the product(s)
• A contract is formed upon dispatch

5.2 Payment

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal and other approved payment processors

Payment must be received before products are dispatched. All transactions are processed securely through certified payment providers.

5.3 Order Cancellation by Us

We reserve the right to cancel orders in the following circumstances:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Failure to meet delivery requirements
• Non-payment or payment issues

6. Delivery

6.1 Delivery Terms

We deliver products to addresses within the United Kingdom. Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our control.

6.2 Delivery Charges

Delivery charges vary based on:

• Product size and weight
• Delivery location
• Delivery speed selected

Delivery charges are displayed during checkout before you complete your order.

6.3 Risk and Title

Risk in the products passes to you upon delivery. Title to the products passes to you upon receipt of full payment.

7. Warranties

7.1 Manufacturer's Warranty

All products are sold with the manufacturer's warranty. Warranty terms vary by product and manufacturer. Warranty information is provided with each product.

7.2 Our Warranty

We warrant that products will:

• Match their description
• Be of satisfactory quality
• Be fit for their intended purpose

7.3 Warranty Exclusions

Warranties do not cover:

• Damage caused by misuse or negligence
• Normal wear and tear
• Improper installation
• Unauthorized repairs or modifications
• Cosmetic damage that does not affect functionality

8. Returns and Refunds

Please refer to our separate Refund Policy for detailed information about returns, refunds, and exchanges.

9. Limitation of Liability

9.1 General Limitations

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid for the product
• We are not liable for delays or failures due to circumstances beyond our control

9.2 Exclusions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or display our content without permission
• Use our trademarks or trade names without authorization
• Create derivative works based on our content

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, terms, or privacy practices of these websites. You access third-party websites at your own risk.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our website
• Your violation of these Terms
• Your violation of any rights of third parties

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of England and Wales.

14.2 Jurisdiction

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Alternative Dispute Resolution

We are committed to resolving disputes amicably. If you have a complaint, please contact us first. If we cannot resolve the matter, you may have the right to use alternative dispute resolution services.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the use of our website and the purchase of our products.

19. Contact Information

20. Consumer Rights

These Terms do not affect your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015. If you have questions about your consumer rights, you may contact Citizens Advice or your local Trading Standards office.